Terms & Conditions B+E Training

1. YOUR DRIVING LICENCE

a) Clients must ensure that they hold a valid and current United Kingdom Driving Licence, which must be produced on the day of initial tuition.

b) Clients must ensure that the correct details are shown on their licence, such as full current name and home address.

c) DVSA have abolished the driving licence counterpart so Links Driving School expects the Clients/employer/company (if applicable) to have carried out through the DVSA, driving licence checks to ensure the correct category of vehicles to be driven and to determine any endorsements on the full licence of that Client. Failure to do this could result in the withdrawal of tuition.

2.  PUNCTUALITY

a) Clients are advised to be punctual for their tuition as any delay will impact on the tuition given.

b) Links Driving School will ensure the Client arrives at the relevant driving test centre in plenty of time, but cannot be held responsible for any lengthy traffic delays which may cause arrival at the test centre to be delayed.

3. TUITION IN CLIENTS VEHICLE

a) Tuition will be given only in the Clients own vehicle and on the following strict conditions and understanding:

  • the car is fully insured and a certificate of insurance must be produced on the day of initial tuition.

  • Clients can use rental or hire vehicles for the training and test itself, but the Client must ensure that the insurance cover provided by the rental or hire agreement covers the Client for driving tuition/driving test whilst using a trailer for towing purposes.

  • the Client’s vehicle must be clean inside and free from any odours such as petrol, oil, and diesel as this is a requirement of the DVSA driving test and the examiners. On producing such a vehicle in an unclean condition, the examiners will refuse to carry out the test.

  • the Client’s vehicle must be free of ALL work equipment and tools and any hazardous objects, substances or liquids. This is a requirement of the DVSA driving test

  • the Client’s vehicle must be road legal (current VEL, MOT if required, insured) and in a roadworthy condition. Vehicles must conform to current MOT rules i.e. no cracked windscreens, red or amber dashboard warning lights being displayed prior to the driving test, as this will mean the driving test examiners will refuse to take the vehicle out. Links Driving School will not be held liable in the event of a test being cancelled in these circumstances.

  • Links Driving School can no way be held liable for any damage or collision – every effort will be made by the instructor to prevent the Client having a collision or damaging the car, but it must be realised that the instructor’s control is very limited.

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  • 4. HEALTH AND SAFETY

a) Clients are advised to wear suitable footwear and comfortable clothing that does not restrict any movement, please ask your instructor for any advice you may require.

b) there must be a NO SMOKING policy operated within the client’s car.

c) Clients must inform Links Driving School of any disabilities they may have which might affect their ability to drive. If in any doubt, please speak to your instructor before the day of tuition.

d) Links Driving School reserves the right to withdraw from tuition or the supervision to the test centre if in the opinion of the instructor the Client is:

  • Not properly licensed to drive including failure to bring to the tuition a valid driver’s licence

  • Medically unfit (including eyesight)

  • Under the influence of drugs or alcohol

e) No liability of any kind can be accepted by Links Driving School for the loss of, or damage to any property belonging to, or in the possession of the Client.

5. TUITION FEES

a) Links Driving School pricing plan can be found on the website at www.linksdrivingschool.co.uk and are subject to periodic review.

b) Links Driving School will book and pay for the allocated driving test, which is currently fixed at £115.00, and will forward the Client the receipt as generated by the DVSA. An invoice will be sent to the Client and reimbursement of said test must be made to Links Driving School by BACS/FPO within 3 working days. Failure to do this may result in the test being withdrawn, a refund being sought, or the test date being offered to another Client. This deposit will not be refunded if clause 7a applies. Please also see clause 9b.

c) Links Driving School will charge a one off £10 administration fee covering the test booking and this is not refundable.

d) In order to secure the services of Links Driving School for tuition, a 50% deposit is required at the time of booking the actual test with the outstanding balance paid on the day of tuition. This payment must be made by BACS/FPO within 3 working days.

e) An invoice will be provided requesting payment of the outstanding monies/balance from the Client within the week of the commencement of the tuition.

f) Full payment of the outstanding balance if made by BACS/FPO, must be paid prior to the tuition taking place. If this is not completed and clause 5g below is not complied with, then tuition may be withdrawn and any test fee will be lost for which Links Driving School will not be held liable for.

g) Tuition can be paid for by cash or cheque to your instructor on the day of tuition if BACS/FPO is not the preferred method of payment.

h) All fees must be paid before proceeding to the official DVSA driving test.

i) Cancellation of tuition by the Client will incur the following fees:

  1. greater than 4 clear working days notification (excluding Saturdays, Sundays and public holidays) – no fee incurred.

  2. less than 4 clear working days notification (excluding Saturdays, Sundays and public holidays) there will be NO REFUND of the deposit paid or test booking fee.

  3. Working Day is classed as from 0700 hours to 1900 hours.

 j) If any of the above circumstances in clause 4d apply then the full agreed tuition fee applies and no refund of any monies will be paid.

6. POSTPONEMENT OR CANCELLATION OF TUITION BY LINKS DRIVING SCHOOL

a) If tuition has been cancelled at short notice due to the instructor’s ill health, vehicle defect/breakdown, extreme weather conditions i.e. snow or other emergency matter, an alternative appointment shall be made with mutual consent.

b) Should the cancellation be the actual driving test; Links Driving School shall be responsible to the client for any loss of driving test fees incurred.

c) If circumstances arise that the instructor feels that it would be in his or the Client’s best interest to discontinue tuition, then the Client will be notified verbally and then in writing. Every attempt will be made to find a suitable alternative instructor or driving school for the Client, but the Client is under no obligation to accept any such offer. In this event, a refund will be made of any monies paid by the Client.

e) Any monies paid as a deposit in advance towards the tuition by the Client, will be refunded.

7. POSTPONEMENTS OR CANCELLATION OF TUITION BY CLIENTS

a) At least 4 clear working days’ notice of postponement or cancellation of tuition is required by Client’s to incur no costs (excludes day of tuition to be given, Saturdays, Sundays and public holidays). Cancellations within this time will be charged for as specified in clause 5h above.

b) Such notice to Links Driving School in writing or by telephone shall be deemed to have been served on the day that the communication is received at the school’s premises, where it will be timed and recorded by Links Driving School. Telephone answer machine messages, mobile phone text messages, and email messages are acceptable methods by which to cancel tuition.

8. POSTPONEMENTS OR CANCELLATION OF A TEST                       

a) The attention of Client’s is drawn to the fact that a statutory period of notice is required under Government regulations for the cancellation or postponement of a test, in order to obtain a full refund of the driving test fee. This is currently 3 clear working days (not including day of actual test, Saturdays, Sundays or public holidays).

 b) If possible, the Client will be advised in good time of the advisability of cancelling a test. Links Driving School cannot be held responsible for any postponement or cancellation of a driving test by the testing authority at whatever notice or for whatever reason.

c) Client’s should appreciate that it may not always be possible to notify cancellation in the unlikely event of ill health of the instructor or vehicle breakdown occurring on the way to a driving test.

d) Should a Client’s vehicle be the cause of a postponement/cancellation/termination of a driving test, Links Driving School shall not be held responsible to the Client for the fee of that postponed/cancelled/terminated test or of the next test if it cannot be cancelled within the required time (see clause 8a), regardless of the Client’s continuation of tuition with the Links Driving School.

9. THE DRIVING TEST

a) Links Driving School will advise the appropriate time to make an application for a driving test.

b) Client’s must be able to fully comprehend the English language and be able to understand the instructions as given by the DVSA examiner on the day of the test. No translators are allowed to accompany Client’s during the test.

c) Clients are reminded that when taking the driving test, the required documents must be produced for inspection by the examiners (driver’s licence). Failure to comply with this regulation will mean the examiner will cancel your driving test; Client’s will forfeit the test fee and have to apply for a new test date. In this case, Client’s will be expected to pay the whole tuition costs to Links Driving School.

d) Clients may be accompanied on the test by a supervising examiner, whose job is to ensure that official standards of testing are observed by examiners. This is a legal requirement and is in the public interest.

e) In the event of the test appointment being made by the Client, the Client is required to notify Links Driving School as soon as possible of the date and time of said test and to show/forward the booking confirmation letter as soon as possible and prior to the agreed tuition day. Links Driving School cannot accept any responsibility for booking an incorrect time or date of a test.

f) If the Client wishes to cancel the driving test then the Client must notify the DVSA within 3 clear working days of said test (excluding the day of actual test, Saturdays, Sundays or public holidays), otherwise the booking fee will be lost and no refund given.

10. THE TRAILER

a) GT Towing are the sole providers of the learner trailer for the tuition and subsequent trailer test, and they are solely responsible for the maintenance, roadworthiness and up keep of it. Links Driving School will reserve the trailer for hire on behalf of the Client via GT Towing online website booking area.

 b) The trailer is enclosed and displays L plates to the rear. The DVSA required load is contained within (600kgs of sand).

 c) Any defect found on the trailer at any time during tuition or the driving test is the sole responsibility of GT Towing and Links Driving School cannot be held liable for any such mechanical or electrical defect.

 d) The trailer will be inspected for roadworthiness prior to leaving GT Towing premises and will be brought to the attention of GT Towing staff with faults rectified as soon as practicable.

 e) The Client must produce their driving licence photocard and a valid insurance certificate( hard copy or electronic version) in the Clients name and relating to the vehicle used in order to hire out and use the B+E trailer. If the Client does not have a photocard driving licence then the Client must produce a driving licence and a valid passport to confirm identity.

f) Links Driving School will reserve the trailer for hire on behalf of the Client via GT Towing online website booking area, with the cost of hiring the trailer thereafter becoming an agreement solely between the Client and GT Towing. The Client must abide by the rules, policies, payment procedures and requirements (including cancellation at short notice) of hire as set out by GT Towing. Payment for the hire of the trailer is by credit or debit card only prior to or on the day of tuition/test.

 g) The Client must provide a rear registration number plate matching the main vehicles registration so that it can be attached to the trailer prior to tuition taking place. GT Towing on production by the Client of the V5C Registration document and driving licence can provide such a plate.  A charge will be made for this service.

11. LEGAL LIABILITY

 a) Client’s should be aware that Links Driving School primary objective is to promote road safety and in doing so will issue instructions which the Client must be prepared to carry out without undue argument. A continued failure on the Client’s part to comply with such reasonable instruction will be deemed as a breach of responsibility of the Client, and the tuition may be immediately terminated.

 b) Links Driving School will train the Client to the highest standard, but can in no way be held liable for any errors the Client may commit whilst driving before, during or after a test pass.

 c) During the driving test or tuition beforehand, the Client is in charge of their vehicle and is therefore solely liable for any fines, endorsements or charges levied as a result of any motoring offence(s) committed. Links Driving School will not be held liable unless negligence is proved against Links Driving School.

 d) Links Driving School reserves the right to publish within its official website, photographic evidence and testimonial of the client passing his or her driving test. The client must make it clear to the instructor at the time, if consent is not duly given.

e) Links Driving School instructors will act respectfully towards the Client and in return will not tolerate any form of verbal or physical abuse. This will result in the immediate termination of the tuition and full training costs sought from the Client.

12. LINKS DRIVING SCHOOL GUARANTEE

 a) Only a legally qualified Grade A or B Authorised Driving Instructor will give tuition.

 b) ADI official authorising documentation can be inspected freely at any time.

 c) Links Driving School promotes Safe Driving for Life and every effort and care will be taken to ensure that this is the primary case.

13. COMPLAINTS

 a) If the Client is unhappy with any aspect of tuition, the Client should notify Links Driving School without delay and no later than seven days from the date on which the cause of the complaint arose. Every effort will be made by Links Driving School to satisfactorily deal with the complaint; these terms of business for approved driving instructors form the basis for negotiations.

 b) Should any dispute be unresolved mutually then the Client has the right to refer the matter to:

adireg@dsa.gsi.gov.uk

or in writing to

DVSA 
PO BOX 280 
Newcastle-Upon-Tyne 
NE99 1FP 

© 2019 by Links Driving School. All rights reserved.

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